| "I selected CRS and Retail Pro because I believed I would get great support and I haven't been disappointed. I find the Help technicians to be helpful, personable, friendly - I feel like I know them, even though I've only met one in person. What would make me happier? Not much: shorter wait times on the phone and getting the one technician who seems less knowledgeable up to speed. But generally speaking, I love you guys - you're doing a great job and I am really comfortable with our decision to go with CRS/Retail Pro." -Elizabeth |
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Selling in Tough Times by Tom Hopkins |
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Book: Selling in Tough Times
Author: Tom Hopkins
Reviewed By: Scott Smith, CRS General Manager
This book truly brings us back to the basic of selling...yes, you will have heard much of this before but the author Tom Hopkins has a real ability to drive home the importance of focusing on the key issues that make successful sales people.
This book reminds us that challenges are a constant aspect of selling, and the importance of having a positive attitude towards the most critical element of selling which is service. This book is a real inspiration. Building a pathway for sales people to greatness with a combination of big picture words of inspiration and fundamental basic strategies, this book is a must read for all serious sales professionals and managers.
We understand that in retail service and sales are number one. It is our belief that this book will be a valuable resource to any sales driven organization.
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